It all starts at the top

To design the strategic base of a multi-organizational culture we started by understanding from top to bottom the organization’s pulse. We integrated different immersive and analytical methodologies to systematically understand the central elements that defined (at that time) the operating system, decision-making and the way this was impacting culture, leadership and operations in every business independently. After four months’ intense immersion we disclosed the existence of fractures (a natural in light of the organization’s accelerated growth) that were causing the culture to depend on a sole, idealized leadership figure—instead of a sustainable ideological system that could boost healthy, consistent practices with regard to every businesses’ objectives.     

Detonating a sense of belonging

In the same way, we consolidate the central leadership system through a series of transversal practices, which fosters a series of key behaviors to ensure a sense of empowerment and appropriation that will be reflected in an extraordinary customer service to impact life. of millions of people.

Responsive adaptation

Thanks to the mindset and practices we installed right as the pandemic arrived, EAS was able to confront the crisis responsively, not only empowering and strengthening healthcare services businesses (Swisshospital + Grupo Diagnóstico Aries) but also driving them to accelerate outcomes, take care of personnel and achieve what had never been seen before… Today, each of the group brands functions with person-centered strategy and an operative model that is more efficient and more prepared for the future.